- 30When Somebody Wants to Change the Rules
- 29Don’t Let Them "Ethics" You
- 28Besting the Betrayer
- 27The Blame Game
- 26Dealing with Unearned Praise
- 25When You’re Not in the Family
- 24Watch Out for Confidences
- 23Choosing Your Battles
- 22Keep It Clear, Clear, Clear
- 21When Nothing Is the Best Solution
- 20Prepare for the Worst-Case Scenario
- 19When a Problem Spirals Out of Control
- 18When to Turn Down the Volume, or Find Someone Else to Do It
- 17Don’t Fight-Find Out!
- 16Watch Out for the Eggshells
- 15When Sweet Revenge Isn’t So Sweet